Shipping Policy
U.S. Domestic Shipping
At Surreal Elysium, we understand the importance of efficient shipping. Our U.S. domestic shipping is priced slightly higher due to limited access from our third-party providers. We are committed to ensuring your products reach you promptly and safely.
Cost
We offer free shipping on every order within the United States — no minimum required.
Order Handling
Orders will be processed within approximately 3 to 5 business days after your purchase is confirmed.
Standard Delivery
Standard shipping typically takes 7 to 22 business days. We are actively working to shorten wait times and sincerely appreciate your patience throughout this process.
Track Your Shipment
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment in real time.
Customer Support
If you have any questions regarding shipping or your order status, please reach out to our support team at support@surreal-elysium.com.
International Shipping
At Surreal Elysium, we are pleased to offer international shipping to customers around the globe. Below are the details of our international shipping policy.
Where We Ship
We currently ship to select countries worldwide. Please check our website at checkout to confirm we can deliver to your location.
Cost
We offer free shipping on every international order — no minimum required.
International Delivery
International shipping times may vary depending on destination. Once your order has been processed and confirmed, please allow approximately 15 to 21 business days for delivery.
Duties & Import Fees
International orders may be subject to customs duties and taxes imposed by the destination country. The customer is responsible for paying any applicable fees upon delivery.
We recommend checking with your local customs office before ordering. Learn more about international taxes →
Track Your Shipment
After your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become available.
Problems with Your Order
If there is an issue with your international order — such as a lost package or damage in transit — please contact our customer service team within 7 days of your order being placed. We will work with you to resolve the issue as quickly as possible.
Reach us at support@surreal-elysium.com.
Updates to This Policy
Surreal Elysium reserves the right to update this policy as necessary. We encourage you to review our shipping policy before placing your order to stay informed of any changes.
Returns Policy
At Surreal Elysium, if you are not entirely satisfied with your purchase, we are here to help. Due to the limited and small-batch nature of our pieces, please review the conditions below carefully before initiating a return.
Time Frame
You have 14 days from the date of delivery to initiate the return process. To begin a return, contact us at support@surreal-elysium.com for guidance.
Return Conditions
To be eligible for a return, your item must meet all of the following criteria:
- Returned within 14 days of delivery
- Unworn and unwashed
- Original condition — no stains, odors, or signs of wear
- Original tags and packaging included
- Returned after the 14-day window
- Worn or washed garments
- Items damaged after delivery
- Final sale or limited drop items
Due to the limited and small-batch nature of Surreal Elysium pieces, items that do not meet these conditions may not be accepted for return.
Contact Us
If you have any questions about your return eligibility or the process, reach out to our team at support@surreal-elysium.com and we will assist you.
To get a refund, returned items must meet our requirements.