U.S. Domestic Shipping Policy

At Surreal Elysium, we understand the importance of efficient shipping in bringing your creative endeavors to life. Our U.S. domestic shipping is priced slightly higher due to limited access from our third-party providers. However, we are committed to ensuring your products reach you promptly and safely.

Shipping Rates and Options

• All shipping rates are calculated at a flat rate depending on what shipping option you choose.

• We offer standard and expedited shipping options to meet your needs.

Processing Time

• Orders will be processed within a timeframe of approximately 3 to 5 business days.

  Delivery Time

• Standard shipping typically takes 7-14 business days, while expedited options may reduce this time to 3-9 business days, depending on your location.

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Customer Support

• If you have any questions regarding shipping or your order status, please feel free to reach out to our customer support team.

International shipping

International Shipping Policy

At Surreal Elysium, we are pleased to offer international shipping to our customers around the globe. Below are the details of our international shipping policy:

Shipping Destinations

We currently ship to select countries worldwide. Please check our website to confirm if we can deliver to your location.

Shipping Rates

Shipping rates for international orders are calculated at checkout based on the destination, weight of the package, and selected shipping method. The final cost will be displayed before you complete your purchase.

Delivery Times

International shipping times may vary significantly depending on the specific destination. Once your order has been thoroughly processed and confirmed, please allow a timeframe of approximately 15 to 21 business days for delivery to your location.

Customs Duties and Taxes

International orders may be subject to customs duties and taxes imposed by the destination country. The customer is responsible for paying any applicable fees upon delivery. We recommend checking with your local customs office for more information on potential charges.

Order Tracking

After your order ships, you will receive a tracking number so you can monitor its status. Please allow up to 24 hours for tracking information to become available.

Issues with Orders

If there is an issue with your international order, such as a lost package or damage during transit, please contact our customer service team within 7 days of your order being placed. We will work with you to resolve the issue as quickly as possible.

Policy Changes

Surreal Elysium reserves the right to update this policy as necessary. We encourage you to review our international shipping policy before placing your order to stay informed of any changes.

Thank you for choosing Surreal Elysium for your shopping needs. We appreciate your international support!

• Learn more on international taxes