Privacy Policy
Introduction
This Privacy Policy outlines how Surreal Elysium collects, uses, and protects your information when you visit our website or make a purchase. Your privacy matters to us, and we are committed to safeguarding your personal information.
Information We Collect
- Personal Information — Name, email, shipping address, phone number, and any details provided when placing an order or registering an account.
- Payment Information — Processed through third-party processors (Stripe or PayPal). We do not store card or payment details on our servers.
- Usage Data — IP address, browser type, pages visited, and time spent on those pages.
- Cookies & Tracking — Used to enhance your experience and analyze traffic. You may decline cookies via browser settings.
Third-Party Services
We use the following services that may collect and process data on our behalf:
- Google Analytics — Tracks site traffic and user behavior. Opt out via Google's opt-out tool.
- Meta Pixel — Measures ad effectiveness and delivers relevant ads on Facebook and Instagram.
- Stripe / PayPal — Securely processes payments under their own privacy policies.
- Email Marketing — Sends order confirmations and promotional emails. Unsubscribe anytime via the link in any email.
We do not sell your personal information to any third party.
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and support responses
- To send marketing emails if you have opted in
- To improve our website and products through analytics
- To serve relevant ads on third-party platforms
- To detect, prevent, and address fraud or technical issues
California Privacy Rights (CCPA)
If you are a California resident, you have the following rights:
- Right to Know — Request information about the personal data we have collected and how it is used or shared.
- Right to Delete — Request deletion of your personal data, subject to certain legal exceptions.
- Right to Opt-Out — Opt out of the sale of your personal information. We do not sell personal information.
- Non-Discrimination — We will not discriminate against you for exercising any of these rights.
To exercise your California privacy rights, contact us at support@surreal-elysium.com.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, including order processing, business records, and legal compliance. Upon a verified deletion request, we will remove your data within 30 days, except where retention is required by law.
Data Security
We take commercially reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third-party sites not operated by us. We strongly advise you to review the Privacy Policy of any site you visit, as we have no control over their content or practices.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If we become aware of such collection without parental consent, we will remove that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: