FAQS
Frequently Asked Questions (FAQs)
Ordering
1. How do I place an order?
You can easily place an order through our user-friendly website. Browse our unique and artistic pieces, select your desired items, and proceed to checkout. We will soon be expanding to TikTok, offering you another convenient way to shop our collections.
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, PayPal, Afterpay for flexible payments, and Square for secure transactions.
3. Can I change or cancel my order?
Order changes or cancellations can be made within 2 hours of placing your order. Please contact our customer support team at surreal.elysium@gmail.com for assistance.
Products
4. What products do you offer?
Surreal Elysium offers a wide selection of high-quality graphic clothing and accessories, including t-shirts, hoodies, and more. We use a print-on-demand process, where designs are printed on products after you order. This allows us to offer a wider selection of unique designs. We conduct regular quality checks to ensure our products meet our standards.
5. Why are your prices higher than other print-on-demand clothing sites?
We prioritize high-quality prints and graphics.
We use select print-on-demand providers with advanced printing techniques.
We use premium materials.
Our graphics are meticulously hand-drawn and vectorized.
Vectorization ensures sharpness and clarity at any size.
Our designs are original and visually stunning.
6. What makes your graphics unique?
Our graphics are meticulously hand-drawn and then vectorized. This process ensures that your designs are not only original and visually stunning but also retain their sharpness and clarity, even when printed on clothing. Unlike standard digital images, our vectorized artwork won't pixelate or distort, guaranteeing a premium look and feel.
7. What does "vectorized" mean, and why is it important for t-shirt graphics?
Vectorizing means converting hand-drawn artwork into a format that uses mathematical formulas to define the image. This allows the design to be scaled to any size without losing quality. This is crucial for t-shirts because it ensures that the intricate details of our hand-drawn designs are preserved, no matter the size of the print.
8. Will the graphics fade or crack over time?
Our vectorized graphics, combined with our high-quality print-on-demand partners, are designed to withstand regular washing and wear. However, like all beautiful things, even the highest quality prints will eventually show signs of wear over time. To maximize the lifespan of your garment, please follow the care instructions provided in the "Additional Info" section under each product.
9. How do I ensure my Surreal Elysium t-shirt lasts as long as possible?
We recommend washing your t-shirt inside out in cold water and avoiding harsh detergents. Tumble drying on low heat or air drying is also recommended. Please refer to the detailed care instructions in the "Additional Info" section under each product for specific guidelines.
Shipping & Returns
10. Do you offer international shipping?
Yes, we offer shipping internationally.
11. How do I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to track your shipment.
12. What is your return policy?
You can return items within 14-21 days of delivery provided they are in their original condition. For complete details, please see our Returns page.
Other
13. How can I contact customer support?
You can reach our customer support team via email at surreal.elysium@gmail.com. Square Space also offers a 24/7 support hotline.
14. Do you offer gift cards?
No, we do not currently offer gift cards, but we plan to introduce them in the future.
15. Where can I find your terms and conditions?
Our terms and conditions can be found on our website under the "Terms and Conditions" section.
16. Do you have a loyalty program?
Yes, we have a loyalty program that rewards our customers. You can sign up on our website.
18. How often do you add new designs?
We add new designs to our collections every two months.
19. Do you have a physical location?
No, we do not have a physical location at this time, but we plan to establish one in the future.